Medical Concierge

Healing

Journey Facilitator

Location: Medellín, Colombia (Laureles – On-Site)

Type: Full-Time + On-Call Coordination

Compensation: 3,500,000 COP Base + up to 2,000,000 COP Monthly Performance Bonuses (5,500,000

COP Total Monthly Potential)

About casAzu — Home of Healing

casAzu is Medellín’s premier eco-luxury sanctuary designed specifically for international medical

tourists. Our guests travel for beauty and wellness resets and medical procedures. Featuring seven

custom-designed, bird-themed sanctuaries—including three fully accessible suites—casAzu combines

high-end Bauhaus architecture with frictionless care, specialized anti-inflammatory nutrition, and

bilingual concierge support.

The Role

We are seeking an empathetic, bilingual professional with a nursing, medical, or clinical coordination

background to serve as the face of casAzu and lead our Medical Tourism Expansion. You are hired by the owner to develop, launch, scale and manage our direct-booked All-Inclusive Healing Journeys.You will act as the personal confidant, coordinator, and aftercare guardian for international travelers

during their healing journey. You will manage their stay from initial inquiry through post-op recovery,

ensuring a 5-star experience. Key Responsibilities - Network & Clinic Relations: set up B2B network; Liaise with surgeons, clinics, recovery nurses, and local specialists to ensure seamless patient handoffs.- Manage

intake, daily check-ins, medication tracking protocols, and non-emergency aftercare

coordination.

- Patient & Concierge Care: Act as the primary bilingual point of contact for guests.- Revenue & Upselling: launch, sell and manage casAzu’s wellness menu and all-in Healing

Journeys (anti-inflammatory meal kits, lymphatic drainage, in-suite therapies)

- Operational Continuity: Coordinate with our in-house housekeeping and logistics team to

maintain flawless, hospital-grade cleanliness with a zero-hospital feel.

Requirements & Qualifications

- Language: Fluent C1/C2 English and Native Spanish (Mandatory—you will communicate daily

with international patients and local medical teams).

- Background: Registered Nurse (Enfermera), General Practitioner, or experienced Medical

Tourism Facilitator / Clinical Coordinator.

- Mindset: High emotional intelligence, warm hospitality leadership, and strong problem-solving

skills under pressure.

- Business Acumen: Ability to manage booking tools, track guest recovery logs, and drive direct

sales pipeline growth.

Compensation Structure

- Base Salary: 3,500,000 COP / month.

- Performance Bonus Pool (up to 2,000,000 COP / month): Tiered bonuses paid monthly based

on:

- B2B referals- Achieving guest satisfaction metrics (5-star reviews & patient testimonials).

- Wellness add-on menu sales volume and margins.

- Growth of direct-booked All-Inclusive Healing Journeys toward our 80% occupancy

target.

How to Apply: The Strategy Challenge

We don't want a standard cover letter. In addition to your CV, submit a brief response to the following

prompt:

The casAzu Goal: We are shifting our operational model to achieve 80% occupancy by direct

All-Inclusive Healing Journeys (stay + aftercare + nutrition + transport packages).

Your Challenge: How would you leverage your clinical and interpersonal background to reach

this goal?

- Break down your strategy into phased milestones (e.g., Phase 1: focus on clinic

networking; Phase 2: focus on …).

Técnico